FAQ
Frequently Asked Questions
How long does shipping take?
US orders typically arrive in 7–15 business days. We offer free shipping on all orders. You'll receive tracking info as soon as your order ships.
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us and we'll process your refund within 3–5 business days.
Are your products safe to use?
Yes. All our wellness devices are CE and RoHS certified where applicable. Always read the included manual before use and consult a doctor if you have medical conditions.
Can I track my order?
Yes! Once your order ships, you'll receive an email with your tracking number. Tracking updates may take 2–3 business days to activate in the carrier's system.
Do you ship internationally?
Yes! We ship worldwide. International delivery typically takes 15–30 business days depending on your location.
How do I use the discount code?
Enter code JANDA15 at checkout to get 15% off your entire order. Valid on all products storewide.
How do I contact customer support?
Email us at hsmunoz04@gmail.com. We respond within 24 hours, 7 days a week.